Your information and privacy
We only ask for information that helps us understand your request and provide the service you ask for.
Information you share with us
This may include your name, phone number, email address, details about the task you need help with and documents you choose to provide.
How we use it
We use your information to respond to your request, provide assistance, communicate about the work and keep records where reasonably necessary.
Keep your account details safe
Do not send us passwords, PINs or one-time passwords (OTPs). Where a digital service requires your personal account access, we will explain the next step without asking you to share sensitive login secrets.
Independent assistance
AlbaTech Solutions provides independent assistance and is not a government agency.
Questions about your information
If you have a question about information you have shared with us, contact AlbaTech Solutions and tell us what you need help with.
Last updated: September 2026